Terms of Service

1. Provider

The Service is provided by NEXTALP GmbH (“nextalp”, “we”, “us”), a company with its registered office at Route de Chancy 28, 1213 Petit-Lancy (Geneva), Switzerland.

Contact for contractual matters: [email protected].

2. Scope and acceptance

These Terms apply to business customers who register for and use Nettakvim (each a “Customer”, “you”).

If you accept these Terms on behalf of a company or other legal entity, you represent that you are authorised to bind that entity.

Use of the Service is also subject to any plan-specific limits, pricing pages and order confirmations published by nextalp.

3. Description of the Service

Nettakvim is a software-as-a-service (SaaS) solution that enables businesses to manage calendars, services, availability and online bookings, and related features such as notifications, sharing links and optional integrations (for example calendar or messaging channels), depending on the subscribed plan.

We may improve, modify or discontinue features, provided that the essential purpose of the Service is preserved for paid subscriptions during the current billing period, except where required by law, security or force majeure.

4. Account registration

You must provide accurate, complete and up-to-date registration information and keep your credentials confidential.

You are responsible for all activity under your account, including actions by users you invite.

You must promptly notify us of any unauthorised use of your account at [email protected].

5. Plans, trial, fees and payment

Access to paid features depends on the plan selected (including free, self-serve paid and custom enterprise offerings). Plan features and limits are described on the pricing page or in a separate quotation.

Where a free trial is offered for a paid plan, it lasts for the period indicated at signup (for example seven days), unless otherwise stated. After the trial, continued use of paid features requires a valid subscription and payment method.

Fees are charged in the currency shown at checkout. Unless expressly stated otherwise, prices exclude applicable taxes (including VAT), which will be added where due.

Payments are processed by our payment provider (for example Stripe). By subscribing, you authorise recurring charges for the chosen billing period until cancellation according to these Terms.

Except where mandatory law provides otherwise, fees already paid are non-refundable for the current billing period.

6. Customer obligations and acceptable use

You must use the Service lawfully and only for legitimate business purposes.

You must not: (a) reverse engineer or attempt to access the Service’s source code except as permitted by mandatory law; (b) interfere with security or availability; (c) send spam or unlawful communications via the Service; (d) upload malware or infringing content; (e) resell or sublicense the Service without our prior written consent; or (f) use the Service in a way that harms nextalp, other customers or third parties.

You are solely responsible for the content, appointments, customer data and messages you process through Nettakvim, and for obtaining any consents required for contacting your end customers (including messaging channels such as email, WhatsApp or similar).

7. Customer data and privacy

You retain rights in the data you and your end customers submit to the Service (“Customer Data”).

For the operation of Nettakvim accounts, billing and platform security, nextalp processes personal data as an independent controller under applicable Swiss data protection law (Federal Act on Data Protection, FADP).

Where you use Nettakvim to process personal data of your own clients (for example booking names, phone numbers or emails), you act as controller of that data and nextalp acts as processor on your instructions, to the extent required by applicable law. You warrant that you have a lawful basis to collect and process such data.

Further details may be set out in a separate privacy notice and, where applicable, a data processing agreement.

8. Third-party services

Optional integrations (for example Google Calendar, messaging providers, payment processors) are provided by third parties under their own terms. nextalp is not responsible for those third-party services, their availability or their pricing (including message fees charged by Meta or telecom operators).

Enabling an integration constitutes your instruction to exchange the data necessary for that integration to function.

9. Availability and support

We aim to keep the Service available and secure, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, network issues or force majeure may cause temporary unavailability.

Support is provided according to your plan (including standard or priority support where offered). Contact: [email protected].

10. Intellectual property

Nettakvim, including software, design, trademarks and documentation, remains the exclusive property of nextalp or its licensors. Subject to these Terms and timely payment of fees, we grant you a non-exclusive, non-transferable, revocable right to use the Service for your internal business needs during the subscription term.

You must not remove proprietary notices or use our marks without prior written permission.

11. Warranties and liability

The Service is provided with commercially reasonable care. Except for warranties that cannot be excluded under Swiss mandatory law, the Service is provided “as is” and “as available”.

To the fullest extent permitted by Swiss law, nextalp’s aggregate liability arising out of or in connection with the Service is limited to the fees you paid to nextalp for the Service during the twelve (12) months preceding the event giving rise to liability.

We are not liable for indirect or consequential damages, loss of profit, loss of data (except where caused by our wilful misconduct or gross negligence), business interruption, or third-party claims arising from your use of the Service or your Customer Data, to the extent such exclusion is permitted by law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or for any other liability that cannot be limited under Swiss law.

12. Term, suspension and termination

These Terms apply from account creation until termination of your account or subscription.

You may cancel a paid subscription according to the cancellation flow in the billing settings or by contacting us; cancellation takes effect at the end of the current billing period unless otherwise stated.

We may suspend or terminate access immediately if you materially breach these Terms, fail to pay fees when due, misuse the Service, or if required for security or legal compliance. Where reasonably possible, we will notify you beforehand.

Upon termination, your right to use the Service ends. We may delete or anonymise Customer Data after a reasonable retention period, subject to legal retention obligations. Export of data before termination is your responsibility where the product allows it.

13. Changes to the Terms

We may update these Terms from time to time. The “Last updated” date will be revised accordingly. Material changes will be communicated by email or via the Service with reasonable notice where practicable.

Continued use of the Service after the effective date of the updated Terms constitutes acceptance, except where mandatory law requires a different process.

14. Governing law and jurisdiction

These Terms are governed by the substantive laws of Switzerland, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is the ordinary courts of Geneva, Switzerland, subject to any mandatory consumer protection venue that may apply.

15. Final provisions

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. The invalid provision shall be replaced by a valid provision that most closely reflects the original economic intent.

Failure to enforce a provision does not constitute a waiver.

These Terms constitute the entire agreement between you and nextalp regarding the Service and supersede prior conflicting terms relating to the same subject matter, unless a signed written agreement expressly prevails.